General terms and conditions of sale
GTC
INTELLIGENT SENSORY CONCEPT SA
Public limited company
Share capital of 334,320 CHF
14 Rue du Mont Blanc – 1201 GENEVA
CHE 429 686 644
ISC MEDICAL
Simplified joint-stock company
Share capital of 3,000
625 Rue de la croix verte – 34090 MONTPELLIER
88460080000012
1. Purpose
These terms and conditions of sale aim to define the contractual relationship between Intelligent Sensory Concept SA or BIOLUX and the buyer, and the conditions applicable to any purchase made through the website www.biolux.ch or www.bioluxgroup.com . These two websites are identical and can therefore be considered "the BIOLUX website." Purchasing a product through this website implies the buyer's unreserved acceptance of these terms and conditions of sale, which the buyer acknowledges having read prior to placing their order.
By placing an order with BIOLUX, the buyer declares that they have full legal capacity. Minors or persons under guardianship must, prior to any purchase, provide written authorization from their legal representative or guardian before placing an order.
Intelligent Sensory Concept SA reserves the right to modify these terms and conditions of sale at any time, in order to comply with any new regulations or to improve the use of its website. Therefore, the applicable terms and conditions will be those in effect on the date the order is placed by the buyer.
2. Products
The products offered are those listed on the BIOLUX website, www.biolux.ch or www.bioluxgroup.com , subject to availability. BIOLUX reserves the right to modify its product range at any time. Each product is presented on the website with a description outlining its main characteristics. Photographs are as accurate as possible but are not contractually binding.
3. Prices
The prices listed on the website www.biolux.ch are in Swiss Francs (CHF), inclusive of all taxes (VAT included), based on the VAT rate applicable on the day of the order. The prices listed on the website www.bioluxgroup.com are in Euros (€), inclusive of all taxes (VAT included), based on the VAT rate applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. BIOLUX reserves the right to modify its prices at any time; however, the price listed in the catalog on the day of the order will be the only price applicable to the buyer. The prices indicated do not include delivery charges, which are billed in addition to the price of the products purchased, according to the total order amount. A flat-rate shipping fee will be charged to the buyer as follows:
Participation in standard delivery costs (postpac Economy): CHF 15.00
including VAT and guarantee on the package.
4. Order and conclusion of the contract
BIOLUX only accepts orders from buyers domiciled in Switzerland or Europe.
For online orders, the contract is concluded upon confirmation of the order by BIOLUX. This confirmation is sent to the buyer after validation of their order.
BIOLUX reserves the right to cancel any order from a customer with whom there is a dispute regarding payment for a previous order.
BIOLUX may unilaterally refuse to enter into a contract with the buyer.
In the case of a first order on our website, the creation of a customer account, or the entry of contact details for an order without creating a customer account,
5. Payment terms
By placing an order with BIOLUX, the buyer expressly authorizes BIOLUX to verify their creditworthiness with third-party organizations.
7. Delivery
Deliveries within Switzerland are handled by Swiss Post, and deliveries within France are handled by a carrier (such as Colissimo, Chronopost, UPS, DHL, or FedEx). Delivery times indicated in these terms and conditions of sale are estimates only and do not constitute a binding commitment. Failure to meet a delivery deadline does not entitle the Buyer to any compensation from BIOLUX
Delivery time for standard shipping: 3-4 business days
Delivery time for express shipping: 1-2 business days
After order confirmation and subject to full payment of the price of the products ordered, BIOLUX undertakes to process the order within one business day.
All products specified in orders placed with BIOLUX are intended for the personal use of the customers or the recipients whose name appears on the delivery address.
Where applicable, the customer agrees to pay upon receipt all present and future taxes, duties, levies, and other charges due in connection with the delivery of the products themselves; BIOLUX shall not be held jointly liable in this respect under any circumstances.
Customers and recipients of the products are prohibited from reselling the products, either partially or in full.
Our rates and delivery terms are available in the “Shipping and Deliveries” section
https://biolux.ch/envois-et-livraisons.html
7.1 Delivery in Switzerland:
Upon receipt of the ordered products, the customer or recipient must verify that the delivered goods are functioning correctly and familiarize themselves with the operating instructions provided. If one or more of the ordered products are missing or damaged, the customer or recipient must make any necessary reservations with the carrier at the time of delivery. In the case of visible defects, the customer has the right to return the goods under the conditions stipulated in the product's operating instructions.
Due to product availability, an order may be delivered to the customer in several installments. If the customer wishes to have the ordered products delivered to two separate addresses, they must place two separate orders.
7.2 Delivery in France:
In the case of delivery to a collection point, the Customer is notified of the arrival of their parcel by email. Upon collection, the Customer is asked to check the general condition of the parcel before signing and, in case of damage, to refuse delivery. However, if the merchant refuses to open the parcel at the collection point, the Customer is asked to report the incident to Customer Service within 72 hours of receiving the parcel by email, indicating the relevant order number and attaching a precise description of the condition of the parcel or damaged product.
Parcels are available to the recipient for a period of 10 to 14 days, depending on the collection point. Parcels not collected after this period are returned to the Seller.
If the order is returned to the Seller due to the Customer's failure to collect it within the specified timeframe, the order will be canceled and refunded to the Customer. In this case, the return shipping costs will be deducted from the amount refunded to the Customer (the amount deducted will be the same as the delivery costs due for the order not collected).
If delivery has not been made within 30 days of the order date, unless otherwise agreed between the buyer and BIOLUX, the buyer may set an additional deadline appropriate to the circumstances to allow for delivery. If, even after this final deadline, BIOLUX still has not delivered the goods, the buyer has the right to terminate the contract.
8. Retention of Title
BIOLUX retains full ownership of the products sold until full payment is received from the buyer.
9. Product verification and risk transfer
The buyer must inspect the products within 3 days of receipt and must immediately inform BIOLUX of any defects or damage. If the buyer does not notify BIOLUX within this timeframe, the products will be deemed to have been received in good condition.
The transfer of risk passes to the buyer upon receipt of the products.
If the buyer returns the products, they bear the risks until BIOLUX receives the goods.
10. Warranty
All products sold by BIOLUX are guaranteed for 2 years. The guarantee takes effect on the date of delivery and is evidenced by the invoice accompanying the shipment.
Any product found to be defective must be returned to BIOLUX for analysis and will be replaced with a new product.
11. Right of withdrawal
The customer has a 14-day cooling-off period from the date of receipt of the ordered products (the day of receipt is not included in this period, which begins the following day). If this cooling-off period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day.
The period mentioned in the first paragraph runs from the day of receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods.
The customer exercises their right of withdrawal by informing BIOLUX of their decision to withdraw by sending, before the expiry of the period provided, an unambiguous statement expressing their wish to withdraw to the following email address:
The customer must return the products, at their sole expense, to the address: within 14 days of communicating their decision to withdraw, in their original packaging, unused and in perfect condition, without any trace or mark, with the labels and all possible accessories.
The customer may be held liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics, and proper functioning.
If a return involves multiple products and the customer does not return all of them, BIOLUX will deduct the price of the missing products from the refund amount.
BIOLUX undertakes to reimburse the customer for all sums paid, including delivery charges, without undue delay, within 14 days of being informed of the customer's decision to withdraw. However, BIOLUX reserves the right to postpone this reimbursement until the goods have been effectively received or until the customer has provided proof of shipment of these goods, whichever occurs first.
BIOLUX makes the refund using the same payment method used by the customer for the initial transaction, unless the customer expressly agrees to use another payment method and provided that the refund does not incur any costs for the customer.
12. Intellectual Property
All elements of the website www.biolux.ch or www.bioluxgroup.com are and remain the exclusive intellectual property of BIOLUX. Without BIOLUX's permission, no one is authorized to reproduce, exploit, or use any element of the website, whether in the form of photos, logos, visuals, or text, in any way whatsoever.
13. Protection of personal data
Personal data is treated confidentially by BIOLUX, in accordance with data protection legislation. BIOLUX does not transmit any data to unauthorized third parties. You will find more information on this subject in the following section: Data Protection Declaration.
14. Dispute Resolution
These terms and conditions of distance selling are governed by Swiss law. Any disputes or litigation will be subject to the jurisdiction of the courts of Geneva.
For France, these terms and conditions of distance selling are governed by French law. Any disputes or litigation will be subject to the jurisdiction of the court in Montpellier.
Data protection statement.
1. Data protection: security and protection on the Internet
Data protection and security issues frequently raise concerns among internet users. To alleviate these concerns through maximum transparency, we outline our data collection practices when you use our website: the amount of data collected, its purpose, how it is used, and any potential data transfers. We also inform you of your rights regarding the use of your data.
2. Personal data
Personal data is information relating to the personal or material circumstances of an identified or identifiable natural person, such as your name, surname, address, telephone number, or date of birth. Information that has no direct or indirect link to you (e.g., the number of users of a page or the popularity of a website) is not considered personal data. We collect and use this data to optimize our website and improve its user-friendliness.
3. Scope and purpose of the collection of personal data
If you wish to use the services on our site, we need the following information to complete the transaction:
- Salutation
• First Name Last Name
• Address
• Date of Birth
• Telephone number (yours or that of someone you designate) for any questions related to your order
• Email address for sending information about your order and confirmation
• Correspondence language
• Payment type / financial service provider
You provide us with this personal data when you register as a visitor or open a personal customer account.
Our website also automatically records, by default, user login details, the pages visited, the date and duration of the visit, the browser and operating system types used, and the referring website. This data is recorded anonymously, making it impossible to link it to any identified or identifiable individual.
4. Consent
By using your data when registering as a visitor, creating a personal customer account and/or using our site without registering, you confirm that you have read this statement and consent to the collection, processing and transmission of your data within the limits specified therein.
5. Use of cookies
We use cookies to enhance your experience on our website. These cookies help us optimize the site, facilitate navigation, and generally maximize its user-friendliness. Cookies are text files that are stored on a user's hard drive when they visit a website. They allow us to retain information for a certain period and identify the user's computer. If you accept our cookies, they will remain on your computer until you delete them. You can disable the collection and storage of your data by this service at any time through your browser settings.
6. Use of Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies, which are stored on your computer, to analyze your use of our website. The information generated by the cookie about your use of our website is generally transmitted to and stored on a Google server in the United States. Google ensures compliance with the data protection provisions of the EU-US Privacy Shield, to which it has subscribed with the US Department of Commerce (for more details on this Privacy Shield: http://europa.eu/rapid/press-releaseMEMO-16-2462fr.htm ).
Google states that it does not combine the IP address transmitted by your browser as part of Google Analytics with other data sets, but rather synchronizes it with other Google system technologies such as DoubleClick (see details in the "User-Personalized Online Advertising" section below). It also states that it only transmits this data to third parties to comply with a legal obligation or as part of processing contractual data. By using our website, you agree to the processing of your data by Google, the type of data processing described above, and the stated purpose. You can prevent the storage of cookies by changing your browser settings. You can also prevent the collection and processing of data by Google by downloading and installing the browser plug-in available here: https://tools.google.com/dlpage/gaoptout?hl=fr
To learn more about the terms of use and data protection, go here: http://www.google.ch/analytics/terms/fr.html or here: https://policies.google.com/?hl=fr&gl=fr.
7. Use of social plugins
Our website may use third-party social plugins such as Facebook, Twitter, or Google+. These plugins bear the provider's logo and may take the form of a "like," "Google+," or "Twitter" button. When you visit a website containing such a plugin, your browser establishes a direct connection to the provider's computers. The plugin's content is then transmitted directly to your browser, which integrates it into the website. The plugin integration signals to the provider that you have visited our site. If you have an account with the provider and are logged in, the provider can associate the visit with your profile. When you interact with a plugin (by clicking "like" or leaving a comment), your browser directly signals the provider, who then stores the information. If you log out, the provider will continue to collect anonymous data and set cookies through the plugin. When you log back in to the provider's website, this data can be associated with your profile. To learn more about how a provider collects and uses your data, your rights in this regard, and the means available to you to protect your privacy, please consult the provider's data protection information.
- Facebook Ireland Ltd. or Facebook, Inc.: https://www.facebook.com/policy
- Google Inc.: www.google.fr/intl/fr/policies/privacy/
- Twitter Inc.: https://twitter.com/en/privacy
If you do not want providers to collect data about you using these cookies, you can select the "Block third-party cookies" option in your browser settings. Your browser will then no longer send cookies to the server when embedded content from other providers is displayed.
8. User-tailored online advertising
Our website collects and processes information about your user behavior in an anonymous form (main and secondary pages visited, products viewed, etc.). We use this data to show you advertisements that match your interests and thus provide you with added value. To record your user behavior, we place a cookie on your computer, which we compare to the corresponding invisible pixel on our website. To optimize our advertising, we use the tools listed below, either permanently or temporarily, and we collaborate with the providers mentioned. This information is stored under a pseudonym (a non-personalized identifier), making it impossible to identify you personally. You can prevent cookies from being stored by selecting the "block cookies" option in your browser settings. You can also configure your browser to ask for your consent each time it wants to store a cookie. Finally, you can delete cookies stored on your computer at any time. We use the tools and providers listed below to record the data that allows us to tailor our advertising to our users:
Tool/supplier:
- Information on data protection and options to object to the use of data ("opt out")
Google Adwords Conversion
• https://support.google.com/adwords/answer/1722022
• https://adssettings.google.com/u/0/authenticated
Google Dynamic Remarketing
• https://policies.google.com/
• https://adssettings.google.com/u/0/authenticated
Google Analytics
• https://www.google.ch/intl/fr/policies/
• http://www.google.com/analytics/terms/fr.html
• https://tools.google.com/dlpage/gaoptout?hl=fr
• https://support.google.com/chrome/answer/95464
Google DoubleClick
• https://policies.google.com/
• https://adssettings.google.com/u/0/authenticated
Adwebster
• http://adwebster.com/Pages/about/Data-Protection-Policy.aspx?lang=en-GB
• http://adwebster.com/Pages/about/opt-out.aspx
Criteo
• http://www.criteo.com/fr/privacy/
Facebook
• https://www.facebook.com/privacy/explanation
• https://www.facebook.com/login.php?next=https%3A%2F%2Fwww.facebook.com%2Fsettings%2F%3Ftab
Twitter
• https://twitter.com/fr/privacy
• https://twitter.com/personalization
Bing Ads
9. Use of customer data
If you place an order on our website using an active customer account, we process the corresponding specific data to enhance advertising personalization, but only to organize dynamic content and create target group segments. For example, to display brand-specific special offers or advertisements tailored to your interests (banner, website, or newsletter). Furthermore, we combine all customer data to create non-personalized target group segments, which generally include an assessment of age groups or the analysis of specific purchasing behaviors. In doing so, we do not use or enhance any personal data outside of your customer account. Our system infrastructure protects your customer account against unauthorized access through multiple means. Additionally, you can exclude your own data from these assessments at any time. To do so, please contact us at [email address]
10. Games, competitions and other events
On our website, we offer the opportunity to participate in games, contests, and other events. Participation in these activities involves the collection and processing of personal data such as email address, name, postal address, etc. All personal data collected in this context is used in connection with the activity (determining winners, notification, prize delivery, etc.).
11. Newsletter
On our website, you have the option to subscribe to our free newsletter, which contains news, special offers, advertising, product information, and contests. To subscribe, you must provide us with the following information:
- Salutation
• First name, last name
• Email address
If you place your first order on our website, create a customer account, or enter your contact information for an order without creating an account, you will be automatically subscribed to our newsletters. You can unsubscribe at any time from your customer account or via the unsubscribe link in our emails. If you have any problems, please do not hesitate to contact us by phone at 026 425 87 87 or by email
12. Forms
On our website, you can contact us about all kinds of topics. Depending on the subject of your message, you will need to provide different information on the form. Personal data such as your salutation, first name, last name, email address, and the reason for your inquiry are required so that we can respond to you. You can also include your order number if your inquiry concerns a specific order.
13. Data Security
Data transmission uses a secure SSL connection to prevent unauthorized access. SSL-protected pages are those whose address begins with https://. Most browsers also display a small closed padlock icon, for example, in the status bar at the bottom of the screen.
14. Transmission of data to third parties
No data is transmitted to third parties.
15. Right of access and withdrawal
You have the right to object at any time to the archiving of your personal data, unless prohibited by contract or law. We will provide you with information, free of charge and upon request, about the archived data concerning you. You also have the right to rectify, delete, and block your personal data. Deletion may be subject to legal requirements, particularly for data necessary for accounting purposes. Data will be deleted if none of the aforementioned reasons require its archiving. For any questions related to your personal data, please contact us at the address
